Frequently Asked Questions
Will the RecoverRing work for me?
If you get tight, sore or heavy muscles from training, long days at a desk or being on your feet, the RecoverRing is made for you. The vibration and gentle heat help loosen tension and get you moving freely again. With 5 intensity levels, you can start gentle and build up, so it suits beginners and regular gym-goers alike.
How do I use the RecoverRing?
Strap the RecoverRing around the area you want to work on, press the power button and choose one of the 3 massage modes and 5 intensity levels. Turn on the gentle heat to warm tight muscles. It's totally hands-free, so you can relax, work or watch TV while you use it. We recommend 10-minute sessions, and you'll get the most out of it with regular use.
Which areas can I use it on?
One device covers your whole body. Use it on your calves, thighs, glutes, lower back, core and arms. It's great after leg day, after a long run or after hours sitting at your desk.
Is it safe to use?
The RecoverRing is designed for everyday use. Start on the lowest of the 5 intensity levels and increase it as you get comfortable, and follow the instructions in the box. Don't use it on broken skin or injuries. If you're pregnant, have a medical condition or a medical device, check with your doctor before using it.
How do I charge it?
The RecoverRing is USB-C rechargeable, so you can top it up with the same type of cable as most phones. It's cordless while in use, so you can take it to the gym, the office or on holiday.
Where are you located?
Our head office is in Sydney, NSW. We're 100% Aussie owned and operated.
How much does shipping cost?
Shipping is free on all orders to Australia.
What if it's not right for me?
You're covered by our 14 day money back guarantee. Just contact our team.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through the contact form on our 'Contact Us' page, or by emailing us at [YOUR SUPPORT EMAIL].
We're available Monday to Friday, 9AM - 5PM AEST and aim to reply within 24 hours on weekdays.